Our Practice Manager, along with the Doctors, is responsible for the development of the Practice for the benefit of our patients. She is also responsible for staff management, dealing with general enquiries and complaints. 

Secretaries/

Administrators/

Receptionists

The receptionists deal with enquiries, appointments and general administration. If they are unable to respond to your enquiry immediately relevant details will be recorded on the computer system, and the duty doctor will respond as appropriate. In this case you will be asked to contact the surgery later in the day when the doctor’s comments can be passed on.

Secretaries and Administrators deal with other aspects of practice admin such as referrals, medical reports/summaries/coding/scanning and processing documents.