We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.
Complaints |
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Regrettably despite our best efforts there are times when patients are unhappy with their treatment and wish to complain.
Please download our Complaints Leaflet which details our procedure for handling complaints.
Freedom of Information Act |
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Information available from Helsby Street Medical Centre under the Freedom of Information Act model publication scheme can be obtained from our Practice Manager.
General Practice Data for Planning and Research: GP Practice Privacy Notice NHS Digital |
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We are providing data to NHS Digital as part of the General Practice Data for Planning and Research data collection, so that patient data can be used to help improve everyone’s health and care.
Under data protection law we must tell you about how we use your personal information. Please see General Practice Data for Planning and Research: GP Practice Privacy Notice for further information.
NHS Summary Care Records |
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As part of a mandatory, national programme each GP Practice will have to make a summary care record for each patient (unless the patient has already opted out).
If you wish to opt out download and complete the opt out form and return to the Practice (see link below).
Further information on Summary Care Records can be found at the NHS Digital website.
Information Leaflets & Opt-Out Form |
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Transferring Your Electronic Health Record |
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Your GP practice holds copies of your patient health record electronically and in paper format. Both contain the healthcare information about you that your GP needs including your medical history, medications, allergies, immunisations and vaccinations.
If you have previously registered with a different GP in England, upon registering at this practice your electronic health record will, where possible, be transferred automatically from your previous practice through the use of an NHS system called GP2GP.